Quality Overview
Calian's culture is based on continuous improvement - encouraging employees to take initiative in the resolution of problems and to constantly strive to deliver higher levels of performance and customer service. Working collaboratively to find innovative solutions that increase accuracy and efficiency is second nature to all Calian team members.
Calian's commitment to excellence and service quality has been recognized by both the Canada Awards for Excellence and Excellence Canada's (formerly NQI) Progressive Excellence Program (PEP®):
- In 2001, a division wide Calian Management System (CMS) quality initiative was implemented that focuses on leadership, planning, customers, people, process and suppliers-each with a view to continuous improvement.
- In 2003, Calian incorporated Excellence Canada's Healthy Workplace Stream into the overall continuous improvement plan.
- In May 2006, Calian became the first private sector company to achieve the highest level of Excellence Canada's Progressive Excellence Program PEP® Level 4 in Business Excellence (Quality).
- In May 2006, Calian was recognized by Excellence Canada as the first company to achieve PEP® Level 3 for the Healthy Workplace.
- In October 2006, Calian was selected by Excellence Canada as a winner of the prestigious Canada Awards for Excellence-Gold Trophy for Quality.
- In July 2009, Calian achieved Excellence Canada's PEP® Level 4 in Healthy Workplace.
- In July 2009, Calian achieved the Canada Awards for Excellence-Gold Trophy for Healthy Workplace.
- In September 2011, Calian became a founding partner of Excellence Canada.
These accomplishments are testimony to Calian's continuous improvement journey to achieve the company's vision of being the most desirable business and technology services provider to work for, buy from and invest in.
To find out more about the Calian Excellence Journey, please email .
