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| Location: Fredericton
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| Requirement #: 16599
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| Posted Date: 9/10/2010 |
Type of Assignment:Length of Assignment: 2 years with a chance of another 2 year extension.
Job Description:
CFB Gagetown intends to reallocate military Information Technology (IT) personnel from its garrison support role to field and deployable units to improve their availability for employment on higher priority operational tasks. To continue providing IT support, CFB Gagetown has a requirement for civilian IT professional services.
The Help Desk Specialists duties include but are not limited to:
- Performing a variety of network incident and problem analysis, monitoring tasks and network management systems and responding appropriately to user requests, incidents and problems;
- Performing initial incident and problem analysis and triage, and assigning the incident or problem to other technical resources for resolution when appropriate;
- Maintaining liaison with end users and technical resources to communicate the status of incident and problem resolution to end users; logging and tracking requests for assistance;
- Providing advice and technical guidance to end users and technical resources as the situation warrants;
- Maintaining records of incidents and problems reported against a system and their resolution;
- Liaising with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution; and
- Perform other related duties incidental to the work described herein.
Mandatory Qualifications:
- Minimum three (3) years experience working as a Help Desk Specialist in an IT Service Desk environment, providing IT-related first line support to a minimum of 100 users;
- Minimum three (3) years experience as a Help Desk Specialist working with Active Directory in a Windows Server 2000 or 2003 environment;
- Minimum three (3) years experience working as a Help Desk Specialist using at least one of the following industry standard Information Technology Service Management (ITSM) tools: Support Magic, Remedy and/or Assist; and
- Minimum three (3) years experience as a Help Desk Specialist providing remote desktop or laptop assistance.
Desirable Qualifications:
- A valid PWGSC Enhanced Reliability security clearance
- Familiarity with any of the following DND System applications:
o ITSM tool (Army): Support Magic SDE 9.0/9.2.
o ITSM tool (Air Force): assist and Remedy 7.1,
o Network Operation System (NOS): Microsoft Windows 2003 Server,
o Desktop Operating System (OS): Microsoft Windows XP,
o Messaging System; Microsoft Exchange, and
o Office Suite: Microsoft Office 2000 and 2003
Special Conditions:
- Work is performed on-site
- Some shift work as required: 07:30 to 16:00, 13:00 to 21:30 and 14:30 to 23:00
- Medical and Dental Benefits Included
- Paid Vacation and Sick Leave Included
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