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OPERATIONS SUPPORT SPECIALIST |
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| Location: Fredericton
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| Requirement #: 16600
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| Posted Date: 8/27/2010 |
Type of Assignment:Length of Assignment: 2 years with a possibility of an extension
Description of Project or Company/Organization:
The Department of National Defence (DND) intends to reallocate military Information Technology (IT) personnel from bases, garrisons and wings to field and deployable units to improve their availability for employment on higher priority operational tasks. To continue providing IT support, DND has a requirement for ongoing IT professional services on a contract basis.
Job Description:
The Operations Support Specialist duties include but are not limited to:
- Repair, upgrade, install, troubleshoot, and maintain desktop and laptop computer equipment and all peripherals;
- Provide preventative maintenance of desktop and laptop computer equipment and all peripherals;
- Upgrade and install desktop and laptop operating systems and application software;
- Maintain records of problems reported and their resolution utilizing the provided ITSM tool;
Mandatory Qualifications:
- Minimum 3 years experience as an Operations Support Specialist installing, maintaining and troubleshooting desktop and laptop computer equipment and peripherals
- Valid A+ certification or Canadian Forces Small Systems Support Specialist course or Canadian Forces Computer Systems and Networking Course
- Microsoft courses or exams taken within the past 5 years excluding any courses or exams required for A+ certification
Desirable Qualifications:
Familiarity with any of the following DND System applications:
- ITSM tools: Support Magic SDE 9.0/9.2; Assyst and Remedy 7.1;
- Network Operating System (NOS): Microsoft Windows 2003 Server;
- Desktop Operating System (OS): Microsoft Windows 2000 and Microsoft Windows XP, line-up;
- Messaging System: Microsoft Exchange; and
- Office Suite: Microsoft Office 2000 and 2003.
Special Conditions:
- Work is performed on-site
- Some shift work as required: 07:30 to 16:00, 13:00 to 21:30 and 14:30 to 23:00
- Medical and Dental Benefits Included
- Paid Vacation and Sick Leave Included
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